Terms of Service

By creating an account or using GetLoopLoop, you agree to these Terms of Service (“Terms”). If you use the service on behalf of an organization, you represent that you have authority to bind that organization.

GetLoopLoop provides software tools for AI brand visibility measurement, gap analysis, loop management, reporting, and related strategist features. Features may evolve; we may add, change, or deprecate functionality with reasonable notice when material.

Beta or experimental features may be labeled as such and provided as-is.

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account.

Workspace admins control invitations, roles, and project access.

You will not misuse the service, including by: probing or attacking infrastructure; reverse engineering except where mandatory law allows; scraping beyond documented APIs; sending malware; infringing others’ rights; or using the service to build a substantially similar competing product using non-public materials.

You will not submit unlawful content or content you lack rights to process.

AI features must not be used to generate unlawful, deceptive, or harmful content in violation of law or third-party rights.

You retain ownership of content you upload or generate in your workspace (“Customer Content”).

You grant us a limited license to host, process, transmit, and display Customer Content solely to provide and secure the service, including via subprocessors and AI providers as needed for the features you use.

You are responsible for ensuring you have the rights and lawful basis to process Customer Content in GetLoopLoop.

We and our licensors own the service, software, branding, and documentation. These Terms do not transfer ownership to you.

Feedback you provide may be used to improve the product without obligation to you.

Paid plans, trials, and usage limits are described at purchase or in an order form. Fees are non-refundable except where required by law or expressly stated.

We may suspend access for non-payment after notice.

Each party may receive non-public information from the other. The receiving party will protect it with reasonable care and use it only for purposes of the relationship, except for information that is public, independently developed, or required to be disclosed by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. AI OUTPUTS ARE PROBABILISTIC AND MAY BE INACCURATE OR INCOMPLETE. YOU SHOULD VERIFY CRITICAL DECISIONS WITH HUMAN EXPERTISE.

WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA.

OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR EUR 100 IF YOU ARE ON A FREE PLAN).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.

You will defend and indemnify GetLoopLoop against claims arising from your Customer Content, your unlawful use of the service, or your breach of these Terms, except to the extent caused by our willful misconduct.

These Terms apply while you use the service. You may stop using the service and request account closure at any time.

We may suspend or terminate access for material breach, risk to the platform, or as required by law. Upon termination, your license ends; provisions that by nature should survive will survive.

Unless a separate enterprise agreement states otherwise, these Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. Courts in London shall have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.

legal@getlooploop.com